Nobody likes returns. Not the consumer. Not the merchant... but as consumers ourselves, we understand that circumstances may arise where you need to return an item for credit or exchange. The following guidelines will help you understand what is expected of you, should a return/exchange be necessary.

1. Keep all packaging. Even seemingly unimportant bags or cardboard fillers are important when it comes to a return.

2. Don't be a "bull in a china shop". If you have a box with staples (such as do many telescopes)... carefully remove the staples with a pliers. Don't tear open the cartons.

3. If an item you purchased requires part of the packaging or warranty card to be sent in for a rebate offer, wait until you are sure the item is working properly and that you are satisfied with it's performance. Then, cut out the UPC bar code or whatever the rebate calls for. The same applies for warranty cards- don't fill them out until you are sure the item is being kept.

4. While you aren't required to call Shutan for authorization before sending/bringing an item back, you may still want to call. We may be able to help you solve the "problem" over the telephone. (You can also email us at: info@shutan.com)

5. We are a fair and reputable dealer and will treat you fairly. Please do not use us as a loaner program!

Gathered from past experiences, below is a partial list of items that have caused a restocking charge to be levied. This list is not all inclusive. It is provided to you in an effort to help you avoid restocking charges:

• Torn cartons
• Items mailed back with address label directly on product box instead of packing in a protective outer box
• Missing and/or filled-out warranty cards
• Missing parts
• Pet hair clinging to every nook and cranny of the product
• Software that has been opened
• Bottoms of telescopes/cameras scratched from attempted mounting on tripods
• Smoke! The bags smell. The equipment smells. The boxes smell.
• Sand or liquid damage; "I was very careful at the beach" NOT!

Due to many manufacturers having large customer service departments, many prefer that questions regarding repairs/initial defects be directed to them rather than the dealer. Below is a partial list of manufacturers phone numbers. You may want to call them first and then us should you still feel there is a concern.
Please note that phone lines are busiest on Mondays and after a holiday

Nikon (800) 52-nikon Yashica (800) 526-0266 Olympus (800) 622-6372
Canon (516) 328-5000 Celestron (800) 421-9649 Sony (888) 449-sony
Minolta (201) 825-4000 Meade (800) 62-meade Kodak (800) 242-2424
Pentax (800) 761-4422 JMI (800) 247-0304 Delkin (800) 637-8087
Leica (201) 767-7500 TeleVue (845) 357-9522 Konica (800) 285-6422
Bogen (201) 818-9500 Bushnell (800) 423-3537 Bausch & Lomb (800) 423-3537

Returns/Exchanges must be made within 10 days of purchase date (14 days for mail-order)

ALL merchandise, boxes, packing, instruction books, and blank non-registered warranty cards must be in original, new saleable condition, subject to our inspection. Any product not returned/exchanged within these guidelines will be subject to a restocking and handling charge of at least 10 percent.

All shipping and handling charges incurred are the responsibility of the purchaser. Shipping and handling charges are NOT refundable.

Warranties are VOID in cases where product has been abused or mishandled, or where unauthorized repairs have been attempted or performed. Shutan specifically disclaims special, indirect, or consequential damages or lost profit which may result from a breach of manufacturers warranty.

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